Thank you for shopping with us! This Shipping Policy outlines how we ship the products you order from our online bookstore.
1. Shipping Locations
We currently ship to all addresses within the United Kingdom. At this time, we do not offer international shipping.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Orders are typically shipped via Royal mail Ground. Delivery usually takes 3-6 business days.
3. Shipping Costs
Shipping cost is free for all orders
4. Processing Time
All orders are processed within 0-1 business days. Orders are not shipped on weekends or holidays. You will receive an email confirmation with tracking information once your order has shipped.
5.Delivery time
Our standard shipping typically takes 3 to 6 working days, excluding weekends and holidays. Please note that delivery times may vary depending on your location and local circumstances.
6. Order Tracking
All customers will receive a tracking ID via email once their order has shipped.
7. Undeliverd Packages
If a package is undeliverable, we will make up to three delivery attempts. Please ensure that your shipping address is correct at the time of ordering. If you need to modify your address, contact us within 6 hours of placing your order to make changes.
8. Delayed Delivery
While we do our best to deliver within the specified timeframes, deliveries may experience delays during holidays, weekends, or due to other unforeseen factors. We appreciate your understanding and will make every effort to minimize delays.
9. Delivery Issues
We are not responsible for delays caused by the carrier, including but not limited to, weather conditions, natural disasters, or other unforeseen circumstances. If you experience an issue with your delivery, please contact us at info@rozo.uk.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy link.
11. Contact Information
If you have any questions or concerns about your order, please feel free to contact us:
- Email: info@rozo.uk
- Phone: +44 7537 172138
- Address: 2 Portland St, Norwich NR2 3LF, United Kingdom
- Opening hours: Mon – Fri (9am – 6pm)